Opening hours ~ 9.30am - 5.00pm Mon to Fri | Order Line: 01953 797227
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The Essentials Company – Status Update – COVID-19

We are a husband and wife team currently working on our own in the Unit.

We do not have customers visiting the premises and supply our goods online only through our delivery network.

We are currently still able to process orders and have implemented procedures to ensure that we and the collection/delivery drivers interact remotely to eliminate any risk.

As long as our suppliers, Royal Mail and our carriers are able to provide their services, goods and distribution networks; we’ll continue supply to our customers.

We appreciate your support in these difficult times, and should you have any questions please do not hesitate to contact us.

Thank you and stay safe.

Jason & Louise

Delivery Update – 19th May: 

Standard Deliveries – We use Royal Mail for the majority of our standard deliveries.  Whilst we’d estimate around 90% of our orders are still being delivered within the 2-3 day delivery window we have seen delays of up to 10 working days for some deliveries, depending on location.  Please bare this in mind when ordering and waiting for your delivery.

Please also see the link from the Royal Mail regarding their delivery status: https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

Next Working Day & Express 48 Delivery – For these services we use DHL.  We have seen the occasional delay, but most orders are reaching their destination within the appropriate delivery time frame.