The Essentials Company – Terms & Conditions

If you have any questions that are not answered below please email us at:

[email protected]

How to Order:

As well as placing your order online we are also able to take orders by post or telephone, further details can be seen below.

To Order By Post:

Once you have found the items you wish to purchase you can write to us with a cheque for the value of your order plus delivery. You can also download an order sheet from our documents page.

Post to:

The Essentials Company, Unit 3 Buckenham Business Units, Bunns Bank, Attleborough, Norfolk, NR171QB.

If you wish to have a catalogue and order sheet sent to you please e-mail [email protected] or call 01953 797227. Calls to this number are charged at your call providers standard rates.

VAT All prices include VAT where applicable.

Telephone Orders

We are also happy to accept telephone orders on 01953 797227

Opening hours – 9.30am – 5pm Mon to Fri, (Answerphone outside of office hours)

Payment We accept payment by most popular cards, online and by telephone. We also accept cheques and postal orders by post. Payments are only accepted in pounds sterling.

Security

Our shopping cart system uses SagePay a secure encrypted server (SSL) to protect your payment details.

Cookies

Our shopping cart uses cookies only to put together and track your order.  You need to have these enabled on your browser in order to be able to place an online order.

This information is not used by us for any other purpose.

Our Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03 – We do not send random marketing emails to personal email addresses (spam).

We will give you the chance to refuse any marketing email from us in the future using the unsubscribe function contained within the e-mail or by contacting via e-mail, phone or post and requesting that you be unsubscribed from our mailing lists.

We do not disclose your email address or any other details to a third party unless required to do so by law.

The type of information we will require about you to process any orders placed and perform subsequent delivery of a processed order includes:

    • your name
    • address
    • phone number
    • email address
    • credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at [email protected]. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. Any information collected in this way will only be used to track your order.

If you have any questions/comments about privacy, you should email us.

Your statutory rights are not affected.

International Shipments (All deliveries made outside of the UK)

Please ensure you are aware of any potential customs costs before placing your order as any customs clearance costs in the recipient country will be the sole responsibility of the buyer.

Refunds will not be offered for any goods held or returned due to failed customs clearance based on failure to pay customs fees.  We shall not be responsible for any local customs charges, import taxes or duties or any similar charge(s) incurred through our carriage and/or delivery of any order and you must satisfy yourself as to whether any of these charges will become due, and if so in what amounts, before completing an order with us. If any such charges become due as a result of carriage and/or delivery of a Consignment on your behalf and are charged to us by any competent authority you agree to reimburse us fully in respect of the same within 7 days of our payment request notification.

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